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Code of Practice + Home > About us > Code Of Practice

What is the Code of Practice ?

When you come to New Zealand to study as an international student, education providers have a responsibility to ensure that you are well informed, safe and properly cared for.

To support this, the New Zealand government has developed a Code of Practice for the Pastoral Care of International Students (the Code).

The Code is a document that sets out the minimum standards of advice and service that you can expect as an international student and provides a procedure that you can follow if you have concerns about the treatment received from an education provider or agent of a provider.

The Code applies to pastoral care and the provision of information only, not academic standards.

 
Summary of the Code

The Code sets standards for education providers to ensure that:

• High professional standards are maintained
• The recruitment of international students is undertaken in an ethical and responsible manner
• Information supplied to international students is comprehensive, accurate, and up-to-date
• Students are provided with information prior to entering
into any commitments
• Contractual dealings with international students are conducted in an ethical and responsible manner
• The particular needs of international students are recognised
• International students are in safe accommodation
• All providers have fair and equitable internal procedures for the resolution of international student grievances

Full details of what is covered can be found in the Code itself.
The Code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints.